Where We Ship
Orders placed on Elegoo official website can be shipped to the following countries and regions:
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Shipping Area |
Shipping To |
Shipping From |
Estimated Delivery Time |
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North America |
the United States |
the United States |
1. Normal Product: |
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Canada |
Canada |
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Europe |
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey |
EU warehouse |
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the United Kingdom, Jersey |
the United Kingdom |
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Asia Pacific |
Australia |
Australia |
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Japan |
Japan |
Shipping Fees
For orders over $50 to most of the countries and regions listed above, it’s FREE SHIPPING. Orders under $50 will be charged a $15 shipping fee. EXCEPT for those countries and conditions listed:
1. Australia: For orders including Jupiter SE, some areas (Northern Territory, Queensland, Tasmania, Western Australia) will be charged a shipping fee
2. Cyprus: Each order will be charged a $30 shipping fee
3. Turkey: Each order will be charged a $50 shipping fee
For orders shipped to EU countries and the United Kingdom (EXCEPT for several countries and regions listed below), we are responsible for customs duties.
Several countries and regions are: Norway, Switzerland, Turkey, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.
Ownership, Terms, and Risk
Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.
Note: Please do not enter any PO Box address, otherwise your package can’t be dispatched by any express.
Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse delivery due to force majeure after the package is dispatched from ELEGOO, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.
If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If the case of this happens, we reserve the right to ask you to pay the return charge plus an additional re-delivery cost before we re-dispatch the item to you.
When the goods are delivered, please check that the order is complete and undamaged. If there is any damage to the goods at the point of delivery, you can contact us: info@elegoo.com
Following a successful transaction you will be notified when your order has been dispatched with a tracking number provided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us: info@elegoo.com
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.
Warranty Policy
1. Warranty timeline
|
|
Models |
Parts List |
Warranty Period |
|
3D Printing Related Products |
Neptune 2 / 2D / 2S / X /3 / 3 Pro / 3 Plus / 3 Max/ 4 / 4 Pro |
Main Parts of the Machine (nozzle and build plate sheet Excluded) |
12 Months |
|
Mars / Mars Pro / Mars C |
LCD Screen |
3 Months |
|
|
Other Main Parts of the Machine (FEP&Tools Excluded) |
12 Months |
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Mars 2 / 2 Pro/ 3 / 3 Pro / 4 / 4 MAX/ 4 Ultra/ |
LCD Screen |
6 Months |
|
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Other Main Parts of the Machine (FEP&Tools Excluded) |
12 Months |
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Mars 4 DLP |
Main Parts of the Machine (FEP&Tools Excluded) |
12 Months |
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Jupiter |
LCD Screen |
3 Months |
|
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Other Main Parts of the Machine (FEP&Tools Excluded) |
12 Months |
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Jupiter SE |
LCD Screen |
6 Months |
|
|
Other Main Parts of the Machine (FEP&Tools Excluded) |
12 Months |
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Mercury |
Main Parts of the Machine (Tools Excluded) |
12 Months |
|
|
PHECDA LASER |
Main Parts |
PCB, Motor, Laser head, Power Adapter |
12 Months |
|
Other Parts① |
Fans |
6 Months |
|
|
Other Parts② |
Synchronous belt, motor connection line, laser connection line |
3 Months |
|
|
Consumables and |
Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc. |
No warranty |
|
|
Arduino Kits, Robot Kits & Component Kits |
All |
All |
12 Months |
|
Pre-owned Products |
All |
All |
No warranty |
|
Accessories (For individual purchases) |
LCD Screen: |
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. |
3 Months |
|
LCD Screen: Saturn / S / 2 / 8K/ 3 / 3 Ultra |
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. |
6 Months |
|
|
LCD Screen: |
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. |
3 Months |
|
|
Air Purifier: |
Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. |
12 Months |
|
|
Build Plate |
Damage caused by scratches, drops or bumps is not covered by the warranty. |
6 Months |
|
|
Release Film: FEP/ PFA/ ACF |
Release film is a consumable product without warranty |
No warranty |
|
|
Resin Tank |
Installation tools and screws are not warranted |
6 Months |
|
|
Washing Bucket: Mercury Plus V1.0/ V2.0 Mercury X / XS Bundle |
No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket). |
6 Months |
|
|
Nozzle Kit： |
Entire Nozzle Kit |
6 Months |
|
|
Dual-Gear Direct Extruder Kit： |
Entire Dual-Gear Direct Extruder Kit |
6 Months |
|
|
STM 32-bit Silent Motherboard： |
Motherboard |
12 Months |
|
|
PEI Magnetic Platform Kit： Neptune 3 Pro/ 3 Plus/ 3 Max |
PEI Magnetic Platform Kit is a consumable product without warranty |
No warranty |
|
|
Brass Nozzle： Neptune 3 Pro/3 Plus/ 3 Max |
Brass Nozzle is a consumable product without warranty |
No warranty |
|
|
Cooling Fan Kit：Neptune 3 Pro/ 3 Plus/ 3 Max |
Including 4010/4015 Blower Fan and 6010 Axial Flow Fan |
6 Months |
|
|
PTFE Tube： |
PTFE Tube is a consumable product without warranty |
No warranty |
|
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Rotary Attachment: |
All |
12 Months |
|
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10W/20W Air Assist: PHECDA Laser Engraver |
All |
12 Months |
|
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Enclosure: PHECDA Laser Engraver |
All |
12 Months |
|
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Honeycomb Panel: |
Honeycomb Panel is a consumable product without warranty |
No warranty |
|
|
Raisers: PHECDA Laser Engraver |
All |
12 Months |
|
|
Composite Filter: PHECDA Laser Engraver |
Composite Filter is a consumable product without warranty |
No warranty |
|
|
10W/20W Laser Module: PHECDA Laser Engraver
|
All |
12 Months |
|
|
Window Mirror: PHECDA Laser Engraver |
Window Mirror is a consumable product without warranty |
No warranty |
|
|
20W Adapter: PHECDA Laser Engraver |
All |
12 Months |
2. Warranty Rules for Laser Head and Tube
- Laser Head WarrantyRules:
The rate of laser power drop is related to the frequency of use, working hours, and working environment. - Laser Tube Warranty Rules:
a). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally;
b). During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;
c). During the warranty perio